Consumer Complaint: Mid-Priced Hotel at a Major City

Arthur Robertson

I was staying at this mid-priced hotel in a major southern city. I asked the front desk to give me a wakeup call at 6:30 AM. Sure enough I got a call in the morning. Still in bed, I look at the bedside clock. It shows 6:20 AM. May be the clock is wrong. I get up; look at my wristwatch on the table. It shows 6:21 AM.

I call the front desk and ask, "What time is it?" He answers, "6:21 AM, Sir".

"I asked for a 6:30 AM wakeup call and I got it couple of minutes ago."

"We call 10 minutes earlier as a courtesy!"

I did not want to argue with him first thing in the morning. "Thank you," and I hang up the phone.

I was thinking to myself, "I am no kid. If I want to wakeup at 6:20, I would have asked for a 6:20 call. Who is this hotel to play big brother with me? At least tell me that I would receive the call 10 minutes earlier when I asked for the wakeup call. Then I would have asked for a 6:40 AM call."

Do what I ask. If I order steak for room service, don't send me broccoli and beans saying they are good for me. If I ask for a 6:30 wakeup call, don't call me at 6:20 saying I may be late for the meeting. I know what I want.

September 30, 2011

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